Terms of Service (Main Services Agreement)

These Terms of Service ("Terms") are a binding agreement between you and OnceAsked, Inc. ("OnceAsked," "we," "us") governing your access to and use of OnceAsked's website, web application, River feed, Touch Base, Baquë AI assistant, and iOS and Android apps (together, the "Services").

If you create or administer an OnceAsked workspace on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and in that case "you" and "your" refer to that organization as well as to you individually. If you use OnceAsked as an individual user invited into a workspace administered by someone else, these Terms apply to you directly, and your use is also subject to the policies your workspace administrator configures within the bounds these Terms allow.

By creating an account, accepting an invitation to a workspace, or otherwise accessing or using the Services, you agree to these Terms, including the binding arbitration agreement and class-action waiver in Section 18. If you do not agree, do not use the Services.

You must be at least 16 years old, or the minimum age of digital consent in your jurisdiction if higher, to use the Services. The Services are intended for business and professional collaboration use, not for children.

You represent that all registration information you provide is accurate, and that you will keep it up to date.

A "workspace" is the organizational container for a customer's users, channels, messages, and integrations. Workspace owners and administrators control membership, role assignments, retention settings, and which third-party integrations are enabled for that workspace, within the bounds of these Terms.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us promptly at support@onceasked.com if you suspect unauthorized access.

Mobile app sign-in uses the same account and credentials as the web app — there is no separate mobile-only account system. Signing up for a new account is currently only available on the web; the mobile apps support signing in to an existing account.

Payment card details are collected and processed by our payment processor, Stripe, Inc., a PCI DSS Level 1 certified provider, through Stripe's secure interface embedded directly in OnceAsked. OnceAsked does not receive, transmit, or store your full card number, CVV, or other sensitive card authentication data.

Paid subscriptions renew automatically at the end of each billing cycle (monthly or annual, as selected) at the then-current price for your plan and seat count, unless canceled before the renewal date. You can cancel at any time from your workspace's billing settings; cancellation stops future renewals but does not refund the current billing period except as required by law or expressly stated in your order form.

Seat-based plans bill for the number of seats purchased or provisioned, whichever is greater, as of each billing date. Fees are exclusive of applicable taxes, which are added where required.

If a payment fails, we may retry the charge, notify the workspace's billing contact, and suspend access to paid features until payment is resolved. Fees already paid are non-refundable except where required by law or expressly stated in an order form.

This agreement addresses uptime expectations, maintenance windows, incident handling, and customer support paths. Enterprise customers with a separately negotiated order form or master services agreement are governed by that agreement where it conflicts with these Terms.

"Customer Content" means the messages, files, documents, recordings, transcripts, and other material you or your workspace submit to the Services. As between you and OnceAsked, you retain all rights to your Customer Content.

You grant OnceAsked a worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit, display, and process Customer Content solely as necessary to provide, secure, support, and improve the Services (including generating AI summaries, search indexing, and Touch Base recaps you or your workspace request). This license ends when the content is deleted, subject to the retention and backup practices described in the Privacy Policy.

You are solely responsible for your Customer Content and for having the necessary rights and permissions to submit it, including any third-party content you upload or connect via an integration.

OnceAsked and its licensors own all right, title, and interest in the Services, including the software, design, trademarks, and the Baquë name and mark, excluding Customer Content. Nothing in these Terms transfers any of that ownership to you.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business or personal purposes. You may not reverse engineer, decompile, resell, sublicense, or use the Services to build a competing product.

The Services include AI-assisted features (collectively, "Baquë"), including message summarization, search and question-answering across your workspaces, meeting recap generation, message clarity suggestions, and data visualization. These features process your Customer Content, using third-party AI model providers under contract, to generate output on your behalf.

Output from Baquë or any other automated feature is provided to assist you, not to replace your judgment. You are responsible for reviewing AI-generated output before relying on it or taking any action based on it, particularly for anything consequential (scheduling, commitments described in a summary, decisions attributed to a speaker in a recap, or content inserted into a message you send).

You retain ownership of the Customer Content you submit to AI features. As between you and OnceAsked, output generated for your workspace is yours to use, subject to the underlying rights in any Customer Content it's derived from and any third-party terms that apply to the model provider (which do not grant that provider ownership of your content).

The Services let you or your workspace administrator connect optional third-party integrations (for example, Slack, Notion, Google Drive, Microsoft OneDrive, Salesforce, and email accounts) to bring external content into OnceAsked or send content out to those services. Each integration is enabled at your or your administrator's election and can be disconnected at any time from workspace settings.

OnceAsked provides access to these integrations based on the APIs each third party makes available. We do not own, control, or guarantee the availability, accuracy, security, or continued existence of any third-party service, and a third party can change or discontinue its API at any time without our involvement.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ONCEASKED DISCLAIMS ALL LIABILITY AND RESPONSIBILITY FOR THIRD-PARTY INTEGRATIONS, INCLUDING THEIR AVAILABILITY, PERFORMANCE, DATA HANDLING PRACTICES, SECURITY, OR ANY LOSS OR DAMAGE ARISING FROM YOUR OR YOUR WORKSPACE'S USE OF, OR INABILITY TO USE, A THIRD-PARTY INTEGRATION. Your use of any connected third-party service is also governed by that provider's own terms and privacy policy, which we encourage you to review before connecting it. Enabling an integration is a decision made by you or your workspace administrator, not a recommendation or endorsement by OnceAsked of the third-party service's quality or fitness for any purpose.

Your use of the Services is also governed by our Acceptable Use Policy, which is incorporated into these Terms by reference. Violations may result in content removal, integration suspension, rate limiting, or account suspension or termination as described in Section 13.

Our Privacy Policy, incorporated into these Terms by reference, describes what information we collect, how we use it, how you can access, export, or delete it, and how we work with subprocessors. If your organization has a separate data processing agreement with us, that agreement governs where it conflicts with the Privacy Policy.

We maintain the technical and organizational safeguards described in our Security Overview, incorporated into these Terms by reference, including encryption of data in transit and at rest. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Each party may receive non-public information from the other in connection with the Services ("Confidential Information"). Each party agrees to use the other's Confidential Information only to perform its obligations or exercise its rights under these Terms, and to protect it using at least the same degree of care it uses for its own confidential information, and no less than reasonable care.

Confidential Information does not include information that is or becomes public without breach of these Terms, was already known to the receiving party without an obligation of confidentiality, or is independently developed without use of the other party's Confidential Information.

You may stop using the Services and delete your account at any time, as described in the Privacy Policy's account deletion section. A workspace administrator may remove a user from a workspace at any time.

We may suspend or terminate your access if you violate these Terms or the Acceptable Use Policy, if required by law, to prevent harm to the Services or other users, or for non-payment after notice. Where reasonably possible, we will provide notice before or promptly after suspension or termination.

Sections that by their nature should survive termination do survive, including Customer Content ownership as it existed prior to deletion, Confidentiality, Disclaimers, Assumption of Risk, Limitation of Liability, Indemnification, Dispute Resolution and Arbitration, and Governing Law.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, ONCEASKED AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICES WILL BE ACCURATE, RELIABLE, UNINTERRUPTED, ERROR-FREE, OR THAT DATA WILL BE PRESERVED WITHOUT LOSS.

This disclaimer specifically extends to third-party integrations (Section 8) and to AI-generated and automated output (Section 7 and Section 15), neither of which OnceAsked warrants to be accurate, complete, or fit for any particular purpose.

You acknowledge and accept the following risks inherent to a communications and AI platform like OnceAsked: messages, notifications, or Touch Base recaps may be delayed, lost, incorrectly categorized, or incompletely delivered; AI-generated summaries, search answers, clarity suggestions, and data visualizations may contain errors, omissions, or misleading interpretations; Baquë or other automated features may misunderstand instructions or produce unexpected results; third-party integrations may fail, change behavior, or become unavailable without notice; and information surfaced by the Services may be incomplete or out of date relative to the underlying source.

You acknowledge that automated and artificial-intelligence features may generate inaccurate, incomplete, misleading, or unexpected results. You are responsible for reviewing outputs and determining whether they are appropriate for your intended use before relying upon them or taking consequential actions based upon them.

You should not rely on OnceAsked as the sole repository for mission-critical information. Nothing in this section relieves OnceAsked of obligations that cannot be disclaimed under applicable law.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ONCEASKED AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITY, GOODWILL, DATA, COMMUNICATIONS, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

ONCEASKED'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID OR PAYABLE BY YOU TO ONCEASKED FOR THE SERVICES DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Enterprise customers with a separately negotiated order form or master services agreement may have a different liability structure, including a higher cap or carve-outs for confidentiality, security, or IP-infringement obligations, as set out in that agreement. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you; in that case, liability is limited to the maximum extent permitted by applicable law.

You agree to indemnify, defend, and hold harmless OnceAsked and its affiliates, officers, directors, employees, and agents from any claim, demand, loss, or liability, including reasonable attorneys' fees, arising out of or related to: (a) your Customer Content; (b) your use of the Services in violation of these Terms, the Acceptable Use Policy, or applicable law; (c) your or your workspace's use of a third-party integration; (d) your infringement of any third party's intellectual property or privacy rights; or (e) unauthorized access to the Services occurring through your account due to your failure to safeguard your credentials.

OnceAsked will provide prompt notice of any such claim and reasonable cooperation, at your expense, and you may not settle any claim in a way that admits fault by OnceAsked or imposes obligations on OnceAsked without our prior written consent.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO HAVE DISPUTES HEARD BY A JUDGE OR JURY, AND YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION.

Before filing a claim, you and OnceAsked each agree to first send a written notice of dispute describing the claim and the relief sought to the other party (to legal@onceasked.com for OnceAsked, or to the email/address on your account for you), and to negotiate in good faith for at least 30 days. Most disagreements can be resolved this way without arbitration fees.

Except as set out in Section 18.9 (Small Claims) and Section 18.10 (Injunctive and Equitable Relief), you and OnceAsked agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, your account, or your relationship with OnceAsked — including disputes about the formation, interpretation, breach, termination, or enforceability of this arbitration agreement itself — will be resolved exclusively through final and binding individual arbitration rather than in court.

Arbitration will be administered by the American Arbitration Association (AAA). If you are an individual acting for personal, non-workspace-administrator purposes, the AAA's Consumer Arbitration Rules apply. If you are acting on behalf of a business or workspace customer, the AAA's Commercial Arbitration Rules apply. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

Payment of arbitration fees will be governed by the applicable AAA rules. For individual consumer disputes, OnceAsked will pay arbitration filing fees where required by the AAA's Consumer Arbitration Rules so that the cost of arbitration does not deter a legitimate individual claim.

YOU AND ONCEASKED AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. Unless both parties agree otherwise in writing, the arbitrator may not consolidate more than one party's claims and may not otherwise preside over any form of a representative or class proceeding.

If 25 or more similar arbitration demands are filed by or with the involvement of the same or coordinated counsel within a short period, the parties agree to a reasonable batching process — including grouping similar demands, resolving a limited number of representative cases first, and staying the remainder pending the outcome — consistent with the administrator's applicable mass-arbitration procedures, before individual fees and proceedings continue for the remaining claims.

WAIVER OF JURY TRIAL. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND ONCEASKED WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL BEFORE A JUDGE OR JURY FOR ANY CLAIM SUBJECT TO THIS ARBITRATION AGREEMENT. Instead, all such claims will be resolved before a neutral arbitrator, whose decision will be final except for a limited right of appeal under the Federal Arbitration Act.

Either party may bring an individual claim in small claims court instead of arbitration if the claim qualifies for that court's jurisdiction and remains in that court.

Notwithstanding the agreement to arbitrate, either party may seek temporary, preliminary, or other equitable relief in court to prevent actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, or security, or unauthorized access to the Services, pending the outcome of arbitration.

You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending written notice to arbitration-optout@onceasked.com with your name, account email, workspace/organization name (if applicable), and a clear statement that you wish to opt out of arbitration. Opting out will not affect your ability to use OnceAsked or any other part of these Terms.

If any part of this arbitration agreement, other than the class and representative action waiver in Section 18.5, is found unenforceable, that part will be severed and the remainder will remain in full force. If the class and representative action waiver in Section 18.5 is found unenforceable as to a particular claim, then that claim (and only that claim) may proceed in court, and the remainder of this arbitration agreement will still apply to all other claims. This Section 18 survives termination of your account or these Terms.

We will not apply a material change to this arbitration agreement to a dispute of which we had actual notice before the change's effective date.

OnceAsked, Inc. is a Delaware corporation. These Terms, and any dispute arising outside of Section 18's arbitration agreement, are governed by the laws of the State of New York, without regard to conflict-of-laws principles, except that the Federal Arbitration Act governs the interpretation and enforcement of Section 18.

We may update these Terms from time to time. For material changes, we will provide notice by posting the updated Terms with a new "last updated" date, and where appropriate, through in-app or email notice. Changes are not retroactive and, other than to Section 18 (see Section 18.12), take effect upon posting or the date stated in the notice. Continued use of the Services after a change takes effect constitutes acceptance of the updated Terms.

These Terms, together with the documents they incorporate by reference (the Acceptable Use Policy, Privacy Policy, Security Overview, and any applicable order form), are the entire agreement between you and OnceAsked regarding the Services, and supersede any prior agreements on the same subject.

You may not assign these Terms without our written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets. Our failure to enforce a provision is not a waiver of it. Neither party is liable for delay or failure to perform caused by events outside its reasonable control. If any non-arbitration provision of these Terms is found unenforceable, the remaining provisions remain in effect.

OnceAsked, Inc. is a Delaware C Corporation headquartered in New York City, NY 10001.

For legal matters, contact legal@onceasked.com. For all other matters, contact support@onceasked.com.

OnceAsked does not sell personal information under any circumstances.

We only share information with trusted partners when expressly permitted by contract, administrator configuration, or user instruction.